FAQ

Frequently asked questions

How can I contact you?


Each individual at Ghost Fishing UK is a volunteer. Please be patient when awaiting a response. They may be at work. You can contact us by phone or email: Sales Manager | Gemma Thompson | Email | sales@ghostfishing.co.uk




What happens if the price is wrong?


We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will ask you if it is okay before we accept your order.




How can I pay?


We accept all major debit and credit cards and PayPal.




How long does it take for delivery?


We will aim to dispatch your order within a few days however, please be mindful that we are all volunteers and have to juggle running a shop with our real jobs! If you have not received your item within 3 weeks, please contact us.




What if I'm not in and I miss the delivery?


Our chosen carrier may make arrangements with you for redelivery or collection if you are not at home when the product is delivered.  If you do not re-arrange delivery you may be charged for storage costs and any further delivery costs and if, despite our/our chosen carrier’s reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.




What if my product/s are damaged, faulty or not as described


You have a legal right to return any item that does not match its description, is not fit for its intended purpose, or is not of satisfactory quality.  You are entitled to a refund as explained below if you tell us this within 30 days of receiving the item, or alternatively you may request a replacement. You will need to return the item to us and cover this cost initially. Refunds We will refund all sums you have paid to us for that product including initial delivery charges (unless the returned item was part of a larger order, the rest of which has been accepted) together with your costs of returning the product to us, once we receive the product back and agree there is a problem with it. Items must be in an unused condition to qualify for a refund. Replacement Items If we have the relevant product in stock, we will supply a replacement and reimburse you with the costs of returning the product to us, once we receive the product back and agree there is a problem with it. Items must be returned unused.




What if I change my mind?


You are entitled to cancel your order for any reason, including if you change your mind, within 14 days of receiving your product unless your product is: i. likely to deteriorate or expire rapidly; ii. sealed for health or hygiene purposes and has been unsealed after delivery or; iii. has become mixed inseparably with other items after delivery. - If you cancel your order before it is dispatched, we will refund all sums you have paid to us for that order (including delivery charges) within 14 days of you telling us you want to cancel. If you cancel your order once you have received it, please return the product to us as soon as possible and not later than 14 days of you telling us you want to cancel. You will be responsible for the costs of returning the product. We will refund the purchase price and initial delivery charges (unless the returned item was part of a larger order, the rest of which has been accepted) within 14 days of receiving the product back. If you would like to cancel an order in accordance with these terms, you must contact us using the details in our terms, providing us with details of your order to allow us to identify your purchase. Your item/s must be unused in order to qualify for a refund. If you would like to return a product, please contact us sales@ghostfishing.co.uk and we will give you the details to send them securely to the Ghost Fishing UK Shop. In order to ensure the safe return of product/s we recommend that you obtain proof of posting from the post office. - We reserve the right to refuse to refund or exchange products that are returned to us that are not in a resaleable condition.




How do I cancel or return an order?


If you would like to cancel an order in accordance with these terms, you must contact us using the details in our terms, providing us with details of your order to allow us to identify your purchase. Your item/s must be unused in order to qualify for a refund.If you would like to return a product, please contact us sales@ghostfishing.co.uk and we will give you the details to send them securely to the Ghost Fishing UK Shop. In order to ensure the safe return of product/s we recommend that you obtain proof of posting from the post office. We reserve the right to refuse to refund or exchange products that are returned to us that are not in a resaleable condition.





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